Help

SSH, RDP, and tickets live in the console

Access details, tickets, and invoices live in the console. Specs and prices stay on the home and pricing pages.

A quiet desk used to read SSH or RDP details

How to order

  1. 1On the order page, pick 128GB or 256GB, then disks and bandwidth.
  2. 2Confirm payment. Sign in afterward to open the console.
  3. 3When the server is running, read SSH or RDP there.

Where to find the server after you pay

Payment returns you to the configurator. If you do not have an account yet, register or sign in. A guest identifier in this browser attaches the invoice to the account you use next.

After you sign in, open the console. The left rail lists only paid instances. Unpaid orders do not appear there.

Remote access

Linux and Proxmox use SSH. Windows Server uses a local RDP client. After the instance is running, the console also has Browser VNC for graphic access in the browser. No extra client is required.

When the instance is running, the console shows the public address, the command, and the password. Those fields stay empty while the server is provisioning.

DGX Spark connects over SSH

The system is NVIDIA DGX OS (based on Ubuntu 24.04). After payment, SSH is in the console. There is no remote management card (IPMI / BMC). Open a ticket for a hard reboot or a reinstall.

Data is wiped when the rental ends. Specs and the daily price are on the DGX Spark page.

Open a ticket

If you are not signed in, the sign-in dialog opens first. If you are signed in, you land on the console ticket panel. Power actions (on / off / reboot) also create a ticket.

Use the subject for the symptom or the add-on you want changed. Do not use it to compare prices. The description needs at least 10 characters.

Open tickets

Invoices, renewal, and password

These live in the console sidebar. The help sections themselves do not require a sign-in:

Invoices lists paid records only. Automatic renewal opens the payment portal. Change password accepts the current password or an email code.

Where specs and prices live

The home page states the hardware. The pricing page shows the monthly rate and due by term. The order page is where you add or remove options.

Memory is DDR4-3200 ECC RDIMM. Default storage is 2 × 1TB NVMe, each drive direct-attached, 2TB usable — not RAID-1.

Aisle of dedicated servers in a Tokyo facility

Access

Address and password appear only after the instance is running

Linux and Proxmox use SSH. Windows Server uses local RDP. Those fields stay empty while the server is provisioning.

Support FAQ

Check these four first

Monthly rent is on the pricing page. This page covers how you connect and where tickets live.

Yes. The order page is public. Signing in is how you open the console for SSH, RDP, tickets, and invoices.
When the instance is running, select it in the console to see the public address, the SSH or RDP command, and the password. Access details stay hidden while the server is still provisioning.
Submit a power action from the instance page in the console. That creates a ticket. Power actions are unavailable until provisioning finishes.
This site does not promise a number of minutes. After a paid instance appears in the console sidebar, status moves from provisioning to running. Then you can read the access details.
Use SSH. The system is NVIDIA DGX OS (based on Ubuntu 24.04). This machine has no IPMI / BMC. Open a ticket for a hard reboot or a reinstall. Data is wiped when the rental ends.

Write the issue clearly, or configure a server first

Tickets go through the console. If you have not ordered yet, open the configurator.