Can I order without signing in?

Yes. The configurator is public and you can pay without an account. Signing in is how you open the console for SSH / RDP, tickets, and invoices.

Where do I find the password and public address?

When the instance is running, select it in the console to see the public address, the SSH or RDP command, and the password. Access details stay hidden while the server is still provisioning.

How do I request power on, power off, or reboot?

Submit a power action from the instance page in the console. That creates a ticket. Power actions are unavailable until provisioning finishes.

How long does delivery take?

This site does not promise a number of minutes. After a paid instance appears in the console sidebar, status moves from provisioning to running. Then you can read the access details.

Help

Find SSH or RDP, tickets, and invoices after you pay

You can configure and order without signing in. The console, tickets, and invoices open only after you sign in. Spec numbers live on the home and pricing pages.

How to order

1Open Configure and pick 128GB or 256GB. The datacenter is Tokyo, Japan.
2Add disks, bandwidth, extra IPv4, and an OS. The right column shows the monthly rate and due this term.
3Choose a payment method and pay. You do not have to register first. Sign in after you pay to open the console.

Where to find the server after you pay

Payment returns you to the configurator. If you do not have an account yet, register or sign in. A guest identifier in this browser attaches the invoice to the account you use next.

After you sign in, open the console. The left rail lists only paid instances. Unpaid orders do not appear there.

Remote access

Linux and Proxmox use SSH. Windows Server uses a local RDP client. This site does not offer browser VNC.

When the instance is running, the console shows the public address, the command, and the password. Those fields stay empty while the server is provisioning.

Open a ticket

If you are not signed in, the sign-in dialog opens first. If you are signed in, you land on the console ticket panel. Power actions (on / off / reboot) also create a ticket.

Use the subject for the symptom or the add-on you want changed. Do not use it to compare prices. The description needs at least 10 characters.

Open tickets

Invoices, renewal, and password

These live in the console sidebar. The help sections themselves do not require a sign-in:

Invoices lists paid records only. Automatic renewal opens the payment portal. Change password accepts the current password or an email code.

Where specs and prices live

The home page states the hardware. The pricing page shows the monthly rate and due by term. The configurator is where you add or remove options.

Memory is DDR4-3200 ECC RDIMM. Default storage is 2 × 1TB NVMe, each drive direct-attached, 2TB usable — not RAID-1.

Support FAQ

Check these four first

Billing questions belong on the pricing page. This page only answers how you find people and the server after you order.

: Yes. The configurator is public and you can pay without an account. Signing in is how you open the console for SSH / RDP, tickets, and invoices.
: When the instance is running, select it in the console to see the public address, the SSH or RDP command, and the password. Access details stay hidden while the server is still provisioning.
: Submit a power action from the instance page in the console. That creates a ticket. Power actions are unavailable until provisioning finishes.
: This site does not promise a number of minutes. After a paid instance appears in the console sidebar, status moves from provisioning to running. Then you can read the access details.

Write the issue clearly, or configure a server first

Tickets go through the console. If you have not ordered yet, open the configurator.

Open a ticket Configure a server